Frequently Asked Questions

Question When will I receive my order?
AnswerYou will get a confirmation e-mail when your order is placed and another one when your order is completed(on its way to you.) The expected delivery time for ‘Standard’ shipping is following:
2-3 days to Sweden
5-7 days to Europe
up to 2 weeks for the rest of the world

Please note that the delivery times provided are guidelines only, and do not take into account possible delays when in transit.

Question How do I make a return?
AnswerYou can always change your mind within 30 days after you received the order! Here you’ll find more details depending on your location:

Within Sweden: We have free returns within Sweden. You have 30 days to decide what you would like to do with your order. If you wish to make a return of your order, please follow the steps on the blanket that you received in the package. There you will also find a return slip to use for the shipment.

For the rest of the world:  You have 30 days to decide what you would like to do with your order. If you wish to make a return, please follow the steps on the blanket that you received in the package. By making a return you have to arrange the shipment yourself and we recommend you to choose an option with tracking to be on the safe side.

Return adress:
DRAKENBERG SJÖLIN
Hamngatan 11
111 47 Stockholm, Sweden

Question If I want to change to another product?
AnswerIf you would like to change items from your purchased order you make a return on the selected items and simply place a new order online.

You have 30 days to decide what you would like to do with your received items.

Question How can I get an item repaired?
AnswerWe repair all of our products. You can send your item by mail for evaluation. Please send along the following information together with your product: contact information (address, mail, telephone number) order number, receipt and errand.

Send to:
DRAKENBERG SJÖLIN
Hamngatan 11
111 47 Stockholm, Sweden

Question How do I take care of my jewellery?
AnswerIt depends on what material your jewelry is. Silver might get oxidized over time and will need some love with a silver polish cloth or silver dip. By taking good care of your precious jewelry it will last for a lifetime.

For all the material: Silver, Gold, Diamonds, Pearls and Gemstones. Please see our full guide how-to take care of your jewellery HERE.

Question Is it possible to have my purchased jewelry engraved?
AnswerYes, not a problem! However, it is not something we do ourselves. But we can help you to get in touch with a goldsmith.

DID YOU FIND THE ANSWER YOU WERE LOOKING FOR?

If not, you are more than welcome to contact us:  customercare.support@drakenbergsjolin.com