Frequently Asked Questions

Question How do I make a return?
AnswerYou can always change your mind within 14 days after you received the order! Here you’ll find more details depending on your location:

WITHIN SWEDEN
We have free returns within Sweden. If you wish to make a return of your order. Please contact us and we will send you the return slip for you to easily print out and place on your package. Contact us at: customercare.support@drakenbergsjolin.com

REST OF THE WORLD
By making a return you have to arrange the shipment yourself and we recommend you to choose an option with tracking to be on the safe side.

Return adress:
DRAKENBERG SJÖLIN
Hamngatan 11
111 47 Stockholm, Sweden

Question If I want to change to another product?
AnswerIf you would like to change items from your purchased order you make a return on the selected items and simply place a new order online.

You have 14 days to decide what you would like to do with your received items.

Question Can I order a single earring?
AnswerAbsolutely! Please contact customercare.support@drakenbergsjolin.com and state which jewelry you would like to order and we will gladly help you.
Question How can I get an item repaired?
AnswerWe repair all of our products. You can send your item by mail for evaluation. Please send along the following information together with your product: contact information (address, mail, telephone number) order number, receipt and errand.

Send to:
DRAKENBERG SJÖLIN
Hamngatan 11
111 47 Stockholm, Sweden

Question How do I take care of my jewellery?
AnswerIt depends on what material your jewelry is. Silver might get oxidized over time and will need some love with a silver polish cloth or silver dip. By taking good care of your precious jewelry it will last for a lifetime.

For all the material: Silver, Gold, Diamonds, Pearls and Gemstones. Please see our full guide how-to take care of your jewellery HERE.

Question Is it possible to have my purchased jewelry engraved?
AnswerYes, not a problem! However, it is not something we do ourselves. But we can help you get in get in touch with a goldsmith.

DID YOU FIND THE ANSWER YOU WERE LOOKING FOR?

If not, you are more than welcome to contact us:  customercare.support@drakenbergsjolin.com