Frequently asked questions


Products & Services

Yes! All jewellery produced is 100% nickel-free.

It is perfectly possible to find out your ring size without an existing ring. Here’s how to measure ring size with a string:

  • Use a piece of string and wrap it around your finger
  • Make a mark on the string where it meets the end of the string
  • Straighten the string and measure it from end to mark with a ruler – now you know the circumference of your finger.
  • You can then go to our online store and enter the ring your are interested in and check out the size guide to see which size best matches the measurement you have obtained.

Unfortunately, you cannot buy gift cards that can be used in our online store for this period of time.

For this period of time, you can only buy earrings as a pair.

Yes, not a problem! However, it is not a service that we offer. But we can help you to get in touch with a goldsmith.

It depends on what material your jewelry is. Silver might get oxidized over time and will need some love with a silver polish cloth or silver dip. By taking good care of your precious jewelry it will last for a lifetime.

For all the material: Silver, Gold, Diamonds, Pearls and Gemstones. Please see our full guide how-to take care of your jewellery HERE.

Shipping & Delivery

You will get a confirmation e-mail when your order is placed and another one when your order is completed(on its way to you.) The expected delivery time for ‘Standard’ shipping is following:

2-3 days to Sweden
5-7 days to Europe
up to 2 weeks for the rest of the world

Please note that the delivery times provided are guidelines only, and do not take into account possible delays when in transit.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes! At the checkout you can choose a separate billing and shipment address. If you have any further questions, please contact customer service.

If you have placed an order, it cannot be edited. The order must then be canceled and you can place a new order to correct the changes.

Each piece of jewelry is accompanied in Drakenberg Sjölin’s original box together with a small card with the design inspiration for the collection.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Returns & Refunds

If you would like to change items from your purchased order you make a return on the selected items and simply place a new order online.

You have 30 days to decide what you would like to do with your received items.

We offer 30 days full refund return policy. If you wish to make a return of your order kindly follow the steps of the form that you received inside your package. If you have any questions or lost the return paper inside the package, kindly contact:

The product must be returned in good condition with unbroken sealing and in its original box. The product must be unused and in sellable condition to be an approved return.

A refund request can be submitted within 30 days after the purchase is made.

In the case when the product has been unused with unbroken sealing in its original box you are eligible for a full refund.

We offer free returns within Sweden, kindly follow the steps of the form that you received inside your package. By making a return outside of Sweden you have to arrange the shipment yourself and we recommend you to choose an option with tracking. Drakenberg Sjölin will not pay the cost of the delivery unless your order is damaged and therefore seen as a claim/reclamation.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Customers wishing to make a complaint regarding errors need to contact us within 48 hours after receiving the product. Drakenberg Sjölin pays the return fee if the claim is approved.

We repair all of our products. You can send your item to us for evaluation. Please send along the following information together with your product: contact information (address, mail, telephone number) order number, receipt and errand.

Send to:
Box 12173
102 25 Stockholm, Sweden

Should your new piece of jewellery need a minor adjustment, we are always here to help you as a customer in the best possible way. You, as a customer, can either visit our store or send the piece to us and we can check as to whether it is possible to adjust your piece of jewellery. When the inspection is complete, you will receive an email from us with information about any costs that may be incurred. You can reply to our email if you wish to proceed or not. When you choose to proceed, we will send the jewelry to the goldsmith we work with. You will then receive a message from us when the jewelery is ready for pick up or if you wish for us to send this to you, that can also be resolved.

still have questions?

If you cannot find the information you’re looking for in our FAQ, feel free to contact our customer service.