FAQ


Frequently Asked Questions

Q. HOW DO I PLACE MY ORDER?
A. Once you have finished adding items to your shopping cart, you are ready to click on the “Checkout” button (at the bottom of the shopping cart page)

CHECKOUT: Fill in all the fields and follow step by step.
Customer information → Shipping method → Payment method

Done! You will now receive a confirmation via e-mail. Once your order is ready to be shipped you will be informed via e-mail.

Q. IF I WANT TO CHANGE TO ANOTHER PRODUCT?
A. Make a return on the selected items and place a new order online.

Q. HOW DO I MAKE A RETURN?
A. You can always change your mind within 14 days after you received the order. If you would like to make a return, you are responsible for the shipping of the return. Because of that, we recommend you to choose a traceable shipping method.

Returns must be sent to:
DRAKENBERG SJÖLIN
Bredgränd 2
111 30 Stockholm, Sweden

We will notify you as soon as your return is being processed.

Q. HOW DO I TAKE CARE OF MY JEWELRY?

SILVER
Put your jewelry as the last step of your beauty routine. Hairspray, perfume, makeup and soap gives a matt silver surface. Silver reacts with various substances, such as make-up, minerals from our skin and impurities, and may therefore darken over time.
Cleaning: Silver polish cloth or silver dip
Storing: Store your precious jewelry in the accompanying jewelry box

GOLD
Gold can be affected over time but is a much stronger material than silver. The process of dullness and darkness takes longer time, and therefore doesn’t need as much polishing. We always recommend to take off your jewellery before training, showering/bathing and before going to bed, to keep your pieces glowing.
Cleaning: Gold polish cloth or gold dip
Storing: When not in use, store them in the supplied jewelry box

DIAMONDS, PEARLS AND GEMSTONES
These materials should not be polished in a silver or gold dip. It rather needs a more gentle polishing, such as with an untreated cloth. Dirt that have got stuck in between the setting around the stone/pearl can be cleaned with a small soft brush. Since these materials should not be exposed to dry surroundings or high moisture, keep in mind to store them in the supplied box.

This Care-guide, you will also find at the end of the catalogue/ storybook as you get along with your purchase.

Q. CAN I ORDER ONE SINGLE PIECE OF EARRINGS?
A. Absolutely! Please contact customercare@drakenbergsjolin.com and state which jewelry you would like to order and we will help you.

Q. CAN I ORDER WITH ENGRAVING?
A. It works excellent to engrave our jewelry. Unfortunately, it is not something we do ourselves, we recommend turning you to the nearest goldsmith.

 

Did you find the answer you were looking for?
If not, you are more than welcome to contact us: customercare@drakenbergsjolin.com